The Westcoast Cloud Team
April 29, 2022

Microsoft Viva: Breathing new life into hybrid work

Microsoft Viva: Breathing new life into hybrid work

At Westcoast Cloud, we’ve always believed that employee experiences are just as important as customer experiences when it comes to getting business results. It doesn’t take going all ‘Silicon Valley’ with hammocks and beanbags everywhere to make people happy. The ability to work remotely without any hitches will do.

But you’d be surprised how many employees are currently unhappy. 85% of workers feel that their wellbeing has declined, and 56% of companies say job vacancies have increased¹. One thing’s for sure: in a hybrid era, engaging employees is essential, but challenging.

Some of our partners have come up with a nifty solution using Microsoft Viva. If you speak Spanish (or if you’ve heard Viva La Vida by Coldplay) you’ll know that ‘viva’ means ‘to live’. And Microsoft Viva really does bring remote working to life. Built on Microsoft 365, the unified solution offers four key modules – Viva Connections, Viva Insights, Viva Topics, and Viva Learning.

Viva Connections: bringing people together

We all know that working from home can be isolating. It’s crucial for businesses to connect their employees and make them feel part of something bigger.

With Viva Connections, your customers can deliver their intranet within Microsoft Teams. Employees can also participate in communities from a single app within Teams. And businesses can deliver tailored content that aligns with the purpose, objectives and culture of their organisation. So employees can stay connected and experience that sense of belonging.

Viva Topics: knowledge is power

If Nick hits a roadblock in the office, he can turn to Priyanka who will help him out. But if he hits that same roadblock at home, he’s going to be scratching his head for a while.

Viva Topics solves that problem. It uses AI to organise task-related information into topic pages. These topic pages can be refined by managers and are accessible to employees through the apps they use every day. So when Nick hits a roadblock, he can overcome it quickly and crack on with other tasks.

Viva Learning: invest in education

Fun fact: 94% of employees say they’d stay at a company longer if it invested in their learning. Looks like brain training is a good way for your customers to retain talent.

Viva Learning is like Spotify for self-development: it delivers personalised courses based on an employee’s profile and learning history. Customers can integrate the app with existing learning management systems, enabling their people to access courses from a range of different providers – wherever they’re working. And the cherry on top? Employees can recommend courses to their teammates – encouraging a culture of growth, communication, and learning.

Viva Insights: turning data into action

Imagine if you could receive tailored recommendations and resources to improve your wellbeing. Or if you could carve out time to take mindfulness breaks during your workday.

Viva Insights gives employees personalised advice to help them manage their time and mood. Seamless integration with Microsoft Teams and Outlook means that they can receive tailored recommendations in the flow of everyday work.

Sound dreamy? That’s only the beginning. For managers and leaders, Viva Insights provides a window to employee wellbeing.

With key stats generated by Viva Insights, managers can spot work patterns that can lead to burnout – from meeting overload to lengthy shifts. Supported by tips for best practice, these insights help managers to meet their employees’ remote working needs.

What’s more, leaders can use the data to identify teams with low engagement, adjust work norms, and measure the impact of those changes over time. By building a better work culture fuelled by data and research, businesses can boost their employees’ wellbeing before they up and leave.

The tip of the iceberg

This is just the beginning for Microsoft Viva, and we’re really excited by that. If you want to find out more about the solution, or want details on licensing, drop us a line at


¹ Viva Insights: Create a culture where people and business thrive