PUBLISHED: 20 December 2022

Cloud Operations Business Analyst

Department:   Westcoast Cloud

Reports to:   Head of Operations

Location:   Theale

Hours of Work:   Monday – Friday, 8:45 am – 17:45 pm
Contract type:   Permanent

About Us

Established in 1984, Westcoast Ltd is a privately held company that distributes leading IT brands such as HP, HPE, Microsoft, Lenovo, Apple and many others to a broad range of resellers, retailers and office product dealers in the UK and beyond.

Since then, we have grown to become the number one UK distributor for many of our vendors and customers and the group employs more than 1,300 people across a number of locations in the UK, Ireland and Europe.

Over the last five years, Westcoast Cloud has seen massive growth. We’ve grown to a team of more than 45 and are a leading Microsoft Gold Solution Provider. Westcoast Cloud has recently won the Cloud Distributor of the Year at the CRN UK Channel Awards.

The Job Role

With further growth within the business, we have the opportunity for a Cloud business operations supervisor to join the team. We are looking for an energetic person who will be responsible for developing, delivery and optimisation of projects and activities across the business aligning to business objectives, strategies and quality. A cross business role which will combine process improvement, project delivery, quality control with hands-on activities and creative thinking.

Key Responsibilities

  • Developing and maintaining frameworks for internal processes and procedures
  • Support personnel and departments in business objectives
  • Operational supporting activities across the business
  • Creating new and reviewing existing procedural documentation
  • Working with the sales and product management team, supporting plans, gaining insights and feedback
  • Analyse, plan and develop requirements and standards for scheduled projects
  • Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
  • Oversee the implementation of new processes, technology and systems
  • Carry out quality checks on transactional procedures and practices

Key Skills

  • Previous experience with planning, project management and execution
  • Awareness of compliance, quality management and operational business standard practices
  • Time management and organisational skills
  • Excellent attention to detail
  • Excellent communication skills, both written and verbal
  • Competent using Microsoft Office Suite
  • Goals and results-driven mindset
  • Show initiative in finding improvements
  • Commercial Awareness
  • Ability to work in a team and autonomously

About you…

  • You’re eager to learn, try new things and keen to develop
  • You’re naturally inquisitive and want to understand not only how things work, but how you can make them better
  • You’re a creative thinker
  • Exceptional communication, project management & time management skills
  • Excellent communicator who can build relationships with teammates and stakeholders

What we offer

  • Full training and on-going Learning and Development support, with excellent career progression
  • Employee referral bonus
  • Auto-enrolment pension
  • Employee discounts, health and physiotherapy assistance
  • Staff purchases – discounted IT, electronics, mobiles, and accessories
  • Eye care scheme
  • Cycle to work scheme


If you are interested in this position, please send your CV with a cover letter stating your salary requirements to

If you think you’ve got what it takes to join us then please send your CV with a cover letter stating your salary requirements to